Emails
AthleteOS sends a few emails, each when something happens. Here's the full list.
To clients
| When | What it says | |
|---|---|---|
| Welcome to AthleteOS | A coach adds them, or clicks Send invitation again | Their coach added them, with Set my password. The link works for 7 days. |
| Reminder: your session on… | 24 hours before a session, if they turned the reminder on | The time, the place, their coach, and See your session. If the workout isn't ready yet: "Your coach is preparing your workout." |
| Reminder: Yoga on… | 24 hours before a class, if they turned the reminder on | The time, the place, the coach, and See your bookings |
| Your account is closed | They deleted their account | Everything will be deleted on a given date, 30 days later, unless they contact the gym |
| Password reset | They asked for a new password | A link to choose a new password, valid for 60 minutes |
To coaches
| When | What it says | |
|---|---|---|
| Welcome to AthleteOS | An admin invites them, or clicks Send invitation again | The admin added them as a coach, with Set my password. The link works for 7 days. |
| Sarah Miller booked a session | A client books a slot of a booking period with that coach | The day, the time and the place, with Pick the workout |
| Marco Bianchi booked Sarah Miller in a session with you | Another coach books a client into their slot | The same, with Pick the workout |
| Sarah Miller cancelled a session | A client cancels a session they booked with that coach | The day and the time of the session |
| Password reset | They asked for a new password | A link to choose a new password, valid for 60 minutes |
About reminders
- Reminders are sent 24 hours before the start, in the timezone of the gym. They can arrive up to about 5 minutes late.
- If a session or a class moves, the reminder is sent again before the new time.
- A booking made less than 24 hours ahead gets no reminder.
- Clients choose a reminder when they book; the app remembers their choice. Sessions and classes a coach adds for them start without one: clients turn it on from the session or the class.
What doesn't send an email
To keep inboxes quiet, AthleteOS sends no email when:
- a coach schedules, moves or deletes a session (except the reminder, if the client turned it on),
- a class is created, changed or deleted,
- a client books or cancels a class,
- a client is deactivated, reactivated or deleted by an admin,
- a status or a PIN is set.
Let your clients know yourself when you cancel a class.